CCH® Publications:
Effective May 2, 2022, all CCH® Publication purchases are considered final sale. If your order arrived damaged or was lost in transit please call: 800-344-3734 Monday-Friday, 8 a.m. to 5 p.m. CT. to request a replacement.
CCH® CPELink:
Effective January 1, 2025, all CCH CPELink subscriptions and purchases, including, but not limited to, webinars, self-study courses, bulk hour subscriptions, bundles, and PDF self-study courses, are considered final sale.
No refunds are available.
Cancellations of Webinars:
Refunds for a webinar will not be given for no shows.
In the rare event that a webinar is cancelled or postponed due to unanticipated circumstances, registrants will be notified immediately and given the opportunity to either transfer their registration to another webinar or obtain a refund.
Auto-Renewal
By enrolling in our Automatic Subscription Renewal Program, you acknowledge and understand that the product(s) you have ordered are enrolled in our Automatic Subscription Renewal Program. Until cancelled by you, the subscription will automatically renew at the end of the subscription period without any further action on your part (the “Automatic Subscription Renewal Program”).
Should you decide for any reason that you no longer wish to be enrolled in our Automatic Subscription Renewal Program, you may cancel your participation at any time and your cancellation will be effective at the end of your then-current subscription period. You may cancel by calling Customer Service at 800-344-3734, by visiting MyAccount support.cch.com/myaccount, or by emailing CCHCustomerService@WoltersKluwer.com. If you do not pay the renewal invoice by the date specified, your renewal subscription may be suspended and/or cancelled.
You will be invoiced for each renewal subscription period at the then current subscription price (which may increase every year). The invoice shall include sales tax as well as shipping and handling charges (if applicable).
Enrollment in our Automatic Subscription Renewal Program does not affect our cancellation policy. See the full set of terms and conditions.
Contact Us:
Should you have a concern or question about any CPE product, or for more information regarding administrative policies such as complaint resolution and refunds, please contact us or call 800-344-3734.
